😢 I wish to make a complaint
Please find the return form on the following page.
Free within 14 days
The piece you ordered doesn't fit or you're just not really happy with it? Feel free to send it back to us.
You can return unworn and clean clothing in its original packaging within 14 days after taking the goods over. You will be refunded for all goods you are returning. Please note that you are in charge of the shipping cost. Mail your order to the following address.
Queens Store s.r.o., Vyhledy 424/25, 725 28 Ostrava – Hostalkovice, Czech Republic
If you are buying a gift or just aren't 100% sure, take advantage of our service of returning goods within 60 days.
This service costs €8.
This is what you need to know about our returns:
Please make sure to return clothing that is unworn, unwashed, clean and in its original packaging. Only then can we make someone else happy. Please note that returning dirty or damaged products might result in a lower refund. See our full Terms & Conditions for more information.
Legally, we have 14 days after receiving your package at our warehouse to refund you, but we usually get to it right away. We will always refund your money back to your bank account.