Protection of personal data

(Privacy Policy)

trading company Queens Store s.r.o.

based in Thámova 166/18, 186 00, Prague 8, Czech Republic

identification number: 06551203

for the sale of goods through the online store

By browsing this Queens web interface or contacting Queens via the contact form, e-mail phone, social media, or providing Queens with any kind of personal information, Queens stores and processes your personal information. This document informs you, in accordance with legal regulations, how personal data is processed and the rights that result from the processing of personal data.

1. Who is the administrator of your personal data?

The administrator of your personal data is Queens Store s.r.o., with registered office at Thámova 166/18, 186 00, Prague 8, Czech Republic, identification number: 06551203, e-mail: [email protected], tel.: +420 604 99 55 11 (hereinafter referred to as the “Administrator").

2. In what situations will we process your data?

A. With your consent

Legal title: Agreement.

We will ask you for the agreement if we have no other similar relationship with you that meets the requirements of processing your personal data without your consent (recital 47 of the General Data Protection Regulation (hereinafter referred to as the “GDPR”)) and you want to receive:

  1. marketing offers;

  2. commercial communications;

  3. receive the benefits of our customer program;

from us.

If you give us your consent to process your personal data under this clause for sending marketing offers, commercial communications, or to receive the benefits of the Administrator's customer program, you may at any time withdraw such consent in writing to the Administrator’s address or electronically to: [email protected].

B. Without your consent

Without your consent, we may process your personal data on the basis of the following legal titles and for the following purposes:

  1. Legal title: Fulfillment of a contract.


  1. Legal title: Fulfillment of a contract or the execution of pre-contract measures implemented at your request.


  1. Legal title: Protection of the rights and legally protected interests of the Administrator.


  1. Legal title: Performance of legal obligations resulting from the law.


C. Personal data processed automatically

When you visit our online store website, we may collect certain information about you, such as your IP address, date and time of website access, information about your internet browser, operating system or language settings.

We may also process information about your behavior on our website, e.g. what links have you visited on our website and which goods are displayed.

However, for your maximum privacy, information about your behavior on the web is anonymized, and therefore we are unable to assign it to a specific user, that is, to a specific person. If you access our website from a mobile phone or similar device, we may also process information about your mobile device.

The stated automatic processing of personal data is intended solely to improve our services. E.g. using order history and web behavior, we can offer more relevant offers of additional goods and services for purchased products. In certain places, we show you offers that are made for you and match your needs and interests.

3. What personal data do we process about you?

Depending on the type of legal title, we may process the following personal information about you:

4. What are the sources of this information?

Your personal data processed by the Administrator for the purposes of point 2 of this information come exclusively from you, that is, the data you have provided to us in connection with the conclusion of the contract (purchase of goods) or you have communicated it to us for customer program and registration or upon your explicit consent.

5. Who is the recipient of the personal data?

We provide your personal data in justified cases and only to the extent necessary or to the extent specified in the following recipient categories:

  1. our contractual partners, who we need for our regular operation and contractual relationship with you, in particular:

  1. other entities in cases where the provision of your data is required by law or if it is necessary to protect our legitimate interests (e.g. courts, the Police of the Czech Republic, etc.);

  2. if you give us your consent to the extent of your e-mail address used in the purchase on our e-shop website, the service provider generating and sending purchase satisfaction questionnaires. Such an operator is a personal data processor for our company. However, by providing this personal information, we assure all rights in this document and fulfill all obligations.

  3. Our company does not have access to the credit card information you pay in our online store. Only the secure payment gateway and the relevant banking institution have access to your credit card information.

6. How long do we process your personal data?

We will process your personal data for the entire duration of the contractual relationship between you and us. In the case of processing of personal data for which consent has been given, your personal data will generally be processed for a period of 5 years or until such consent is revoked. If you subscribe to commercial messages or marketing offers, we will process your personal data for a period of 5 years or until you express your disagreement with their further sending.

We process data obtained through a customer account or other similar method while using our services. Subsequently, only the basic identification data and the reason why the customer account was canceled or data forming part of operating advances are usually stored for a reasonable period of time.

Please note that the personal information that is necessary for the proper provision of services, respectively, in order to fulfill all our obligations, whether these obligations arise from our contract or from generally binding legal regulations, we must process, regardless of your consent, for a period set by or in accordance with applicable legal regulations (e.g. this period is at least 10 years for tax documents).

7. What rights do you have in the processing of your personal data?

With respect to your personal data, you have the following rights, which you may exercise electronically by sending them to the e-mail address: [email protected], or by sending it in writing to the address of the Administrator:

You also have the right to request from the Administrator

  1. personal data are no longer needed for the purposes for which they were collected or otherwise processed;

  2. you have withdrawn the consent on the basis of which your personal data were processed and there is no other legal reason for the processing;

  3. you have objected to being the subject of decision-making based on the automated processing of your personal data and there are no prevailing authorized reasons for such processing or you have objected to the processing of your personal data for the purposes of direct marketing;

  4. your personal data has been processed illegally;

  5. your personal data must be deleted in order to comply with a legal obligation laid down in Union or Member state legislation related to the Administrator;

  1. you have denied the accuracy of the personal data for the time needed to allow the Administrator to verify the accuracy of the personal data;

  2. the processing of your personal data is unlawful, but you refuse to delete such data and instead ask to restrict their use;

  3. the Administrator no longer needs the personal data for processing purposes, but you are requesting it to identify, exercise or defend legal claims;

  4. you have objected to the processing of your personal data according to Article 21, Paragraph 1 of the GDPR until it is verified that the authorized reasons of the Administrator outweigh your justified reasons

8. Cookies

Some of the store's web interface pages use cookies, which are small files that are found in a web browser when a visitor visits the web interface. Cookies are used to offer better-customized options in the future by recognizing and remembering the visitor's specific browsing preferences.

You may have control over what cookies does the Administrator process about you. You can use this add-on program from Google (only available from your computer). Or you can use one of the following Internet browsers (eg Internet Explorer, Safari, Firefox, Chrome) with the incognito browsing feature turned on to prevent data about visited websites from being saved, or you can disable the storage of cookies in your browser. However, if you also disable the processing of technical and functional cookies, it will disable some functions. Turning off analytic cookies will not prevent you from displaying marketing offers, they will be less relevant to you.

9. Additional information on personal data protection and use of cookies in terms and conditions

You can find more detailed information about the processing of your personal data and the use of cookies in our Terms and Conditions (article 13.) available at